This notice explains what personal data we collect when you use this website, send us an enquiry or instruct us, what we do with it and the rights you have. It is written for people in the UK and follows the UK GDPR and the Data Protection Act 2018.
Who we are
LCH Legal Ltd is the controller of your personal data. We are a firm of solicitors in Manchester, authorised and regulated by the Solicitors Regulation Authority under SRA number [000000]. We are a company registered in England and Wales under number [00000000]. Our registered office is Suite 4, 23 Stevenson Square, Manchester M1 1DN.
For any question about this notice or your data, email hello@lchlegal.co.uk, call 0161 496 0123 or write to us at Suite 4, 23 Stevenson Square, Manchester M1 1DN.
What we collect
When you send an enquiry or book a call
- Your name, email address and phone number.
- The area of law your enquiry is about, and the message you write.
- For a booking, how you would like to meet and your preferred date and time.
- Any documents you choose to upload. These can be PDF, Word files or images, up to 10MB in total.
- A record that you ticked the box agreeing to us using your details to respond.
How you found us
The form also sends us some details about your visit: the website you came from, the first page you landed on, and any campaign tags in the web address, such as UTM codes or advertising click IDs from Google, Microsoft or Meta. This tells us which adverts and listings bring people to us. It is held in your browser only for the length of your visit and reaches us only if you send the form.
When you become a client
We collect what we need to act for you. That includes proof of identity and address, information about your case, and correspondence with you and others. Depending on the matter, it can include immigration history, passport and visa details, employment records, pay details and financial information.
From other people
We may receive information about you from the other side in a dispute and their solicitors, from courts and tribunals, from the Home Office, from your employer or former employer, from someone who referred you to us, and from identity checking services.
Cookies
We remember your cookie choice on your device, and use analytics cookies only if you accept them. The cookie policy lists each one.
Why we use it and our lawful basis
- To reply to your enquiry and decide whether we can help. This is a step you have asked us to take before entering into a contract with us.
- To act for you once you instruct us. This is necessary to perform our contract with you.
- To check your identity, carry out anti money laundering checks, keep proper records and meet our duties to the SRA. This is necessary to comply with our legal obligations.
- To check for conflicts of interest, run and protect our business, and understand which adverts and pages bring us enquiries. We rely on our legitimate interests here, and we have weighed them against your interests and rights.
- To measure how the website is used through analytics cookies. We rely on your consent, which you can withdraw at any time on the cookie policy page.
We do not sell your data, and we do not make decisions about you by automated means alone.
Special category and criminal offence data
Documents about your case may contain more sensitive information, such as health, ethnic origin, religion, sexual orientation or criminal records. In immigration and employment matters this is common. We process it only where it is necessary to establish, exercise or defend legal claims, or to give you legal advice, under Article 9(2)(f) of the UK GDPR and Schedule 1 to the Data Protection Act 2018.
If you are only making an enquiry, please send us only what we need to understand the problem. We can ask for more once we have agreed to act.
Who we share it with
We share your data only where we need to, and only with people who must keep it secure:
- Our IT, website hosting, email and document storage providers, who process it on our instructions.
- Identity verification providers, for anti money laundering checks.
- Barristers, experts, translators and other professionals we instruct on your matter.
- Courts, tribunals and the other side, where your case requires it.
- The Home Office and UK Visas and Immigration, where we are acting for you on an application or appeal.
- Our regulators and auditors, including the SRA and the Legal Ombudsman, our professional indemnity insurers and our bank.
- Law enforcement or other authorities, where the law requires us to.
International transfers
Some of our service providers store or process data outside the UK. Where they do, we make sure the transfer is protected, either because the country has UK adequacy regulations or because we use the International Data Transfer Agreement or the UK addendum to the EU standard contractual clauses. You can ask us for details of the safeguards we use.
How long we keep it
- Enquiries that do not lead to us acting for you: 12 months from our last contact, then deleted.
- Client files: usually 6 years after the matter closes. We keep some records longer where the law requires it or where a claim could still be brought, for example in matters involving children or property.
- Identity and anti money laundering records: at least 5 years after our business relationship ends, as the Money Laundering Regulations require.
Your rights
You have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct data that is wrong or incomplete
- ask us to delete your data
- ask us to restrict how we use it
- object to us using it where we rely on legitimate interests
- ask us to send data you gave us to you or another organisation in a common electronic format
- withdraw your consent at any time, where we rely on consent
Some rights are limited for legal advice and litigation. For example, we cannot delete records we must keep by law, or hand over material protected by legal professional privilege that belongs to someone else. We will tell you if that applies.
To use any of these rights, email hello@lchlegal.co.uk. There is no charge. We will reply within one month, and may ask you to prove your identity first.
Complaints to the ICO
If you are unhappy with how we have handled your data, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes to this notice
We update this notice when the way we use data changes. This version was last updated in October 2026.